[{"data":1,"prerenderedAt":244},["ShallowReactive",2],{"panduan-article-prosedur-dan-ketentuan-pengajuan-refund-pengembalian-dana":3},{"article":4,"category":232},{"id":5,"title":6,"body":7,"created_at":219,"description":220,"extension":221,"featured":222,"meta":223,"navigation":224,"ogImage":225,"path":226,"robots":225,"schemaOrg":225,"seo":227,"sitemap":228,"stem":229,"updated_at":230,"__hash__":231},"knowledgeBase\u002Fpanduan\u002Fbilling\u002Fprosedur-dan-ketentuan-pengajuan-refund-pengembalian-dana.md","Prosedur dan Ketentuan Pengajuan Refund (Pengembalian Dana)",{"type":8,"value":9,"toc":211},"minimark",[10,19,24,30,87,91,101,180,184,190],[11,12,13,14,18],"p",{},"Panduan ini menjelaskan langkah-langkah formal yang wajib diikuti oleh klien yang ingin mengajukan permohonan pengembalian dana (",[15,16,17],"em",{},"refund",") atas layanan yang telah dibeli, sekaligus menguraikan ketentuan yang berlaku.",[20,21,23],"h3",{"id":22},"i-ketentuan-umum-pengembalian-dana","I. Ketentuan Umum Pengembalian Dana",[11,25,26,27,29],{},"Permintaan ",[15,28,17],{}," akan diproses hanya jika memenuhi kriteria berikut:",[31,32,33,45,63],"ol",{},[34,35,36,40,41,44],"li",{},[37,38,39],"strong",{},"Masa Garansi:"," Layanan yang dibeli masih berada dalam ",[37,42,43],{},"periode garansi pengembalian dana"," yang ditetapkan",[34,46,47,50,51,54,55,58,59,62],{},[37,48,49],{},"Jenis Layanan:"," ",[15,52,53],{},"Refund"," hanya berlaku untuk layanan utama (seperti ",[15,56,57],{},"Web Hosting",") dan tidak berlaku untuk biaya administrasi atau biaya ",[15,60,61],{},"Registrasi\u002FTransfer"," domain.",[34,64,65,50,68,70,71,50,74,50,79,82,83,86],{},[37,66,67],{},"Pelanggaran TOS:",[15,69,53],{}," akan dibatalkan jika layanan dihentikan atau dibatalkan karena adanya ",[37,72,73],{},"pelanggaran terhadap",[15,75,76],{},[37,77,78],{},"Terms of Service",[37,80,81],{},"(TOS)"," atau ",[15,84,85],{},"Acceptable Use Policy"," (AUP) kami.",[20,88,90],{"id":89},"ii-langkah-langkah-pengajuan-refund","II. Langkah-Langkah Pengajuan Refund",[11,92,93,94,96,97,100],{},"Untuk mengajukan permohonan ",[15,95,17],{},", mohon ikuti prosedur resmi melalui ",[15,98,99],{},"Client Area"," agar permintaan Anda dapat diproses dengan cepat:",[31,102,103,112,126,136,170],{},[34,104,105,108,109,111],{},[37,106,107],{},"Login ke Client Area:"," Masuk ke akun ",[15,110,99],{}," Anda.",[34,113,114,117,118,121,122,125],{},[37,115,116],{},"Buat Tiket Bantuan:"," Akses menu ",[37,119,120],{},"Dukungan (Support)",", lalu buat ",[37,123,124],{},"Tiket Bantuan (Support Ticket)"," baru.",[34,127,128,131,132,135],{},[37,129,130],{},"Pilih Kategori:"," Pilih kategori ",[37,133,134],{},"Billing",".",[34,137,138,141,142],{},[37,139,140],{},"Sertakan Detail Permintaan:"," Dalam tiket, mohon cantumkan informasi berikut secara spesifik:\n",[143,144,145,164],"ul",{},[34,146,147,82,158,161,162,135],{},[37,148,149,150,157],{},"Nomor Faktur (",[15,151,152],{},[37,153,154],{},[37,155,156],{},"Invoice",")",[37,159,160],{},"ID Layanan"," yang ingin di-",[15,163,17],{},[34,165,166,169],{},[37,167,168],{},"Kritik dan Saran (Opsional):"," Berikan masukan yang membangun mengenai layanan kami.",[34,171,172,175,176,179],{},[37,173,174],{},"Data Rekening:"," Cantumkan ",[37,177,178],{},"Nama Bank, Nomor Rekening, dan Nama Pemilik Rekening"," yang akan digunakan untuk menerima pengembalian dana. (Nama Pemilik Rekening harus sesuai dengan data pendaftar akun).",[20,181,183],{"id":182},"iii-proses-dan-durasi-refund","III. Proses dan Durasi Refund",[11,185,186,187,189],{},"Setelah permohonan diajukan dan memenuhi ketentuan, tim ",[15,188,134],{}," akan memprosesnya:",[31,191,192,201],{},[34,193,194,197,198,200],{},[37,195,196],{},"Verifikasi:"," Tim ",[15,199,134],{}," akan memverifikasi status layanan, dan masa garansi.",[34,202,203,206,207,210],{},[37,204,205],{},"Transfer Dana:"," Proses transfer dana akan dilakukan dalam estimasi waktu ",[37,208,209],{},"3 hingga 7 Hari Kerja"," sejak verifikasi disetujui.",{"title":212,"searchDepth":213,"depth":213,"links":214},"",2,[215,217,218],{"id":22,"depth":216,"text":23},3,{"id":89,"depth":216,"text":90},{"id":182,"depth":216,"text":183},"2025-11-02","Panduan ini menjelaskan langkah-langkah formal yang wajib diikuti oleh klien yang ingin mengajukan permohonan pengembalian dana (refund) atas layanan yang...","md",false,{},true,null,"\u002Fpanduan\u002Fbilling\u002Fprosedur-dan-ketentuan-pengajuan-refund-pengembalian-dana",{"title":6,"description":220},{"loc":226},"panduan\u002Fbilling\u002Fprosedur-dan-ketentuan-pengajuan-refund-pengembalian-dana","2025-12-02","J0hi0XeGWno8_jkLubZnt8zj6TQbJa9HCY0QeSRn0J0",{"id":233,"title":212,"body":234,"description":238,"extension":221,"meta":239,"name":134,"navigation":224,"path":240,"seo":241,"stem":242,"__hash__":243},"knowledgeBaseCategories\u002Fpanduan\u002Fbilling\u002Findex.md",{"type":8,"value":235,"toc":236},[],{"title":212,"searchDepth":213,"depth":213,"links":237},[],"Pengelolaan administrasi layanan.",{},"\u002Fpanduan\u002Fbilling",{"description":238},"panduan\u002Fbilling\u002Findex","Ch1tD6TiAiAAlchTEEl75MqAwcy2g4arSDy6MLTvx8Y",1793089350830]