[{"data":1,"prerenderedAt":284},["ShallowReactive",2],{"panduan-article-prosedur-pengajuan-pembatalan-layanan-cancellation":3},{"article":4,"category":271},{"id":5,"title":6,"body":7,"created_at":258,"description":259,"extension":260,"featured":261,"meta":262,"navigation":263,"ogImage":264,"path":265,"robots":264,"schemaOrg":264,"seo":266,"sitemap":267,"stem":268,"updated_at":269,"__hash__":270},"knowledgeBase\u002Fpanduan\u002Fbilling\u002Fprosedur-pengajuan-pembatalan-layanan-cancellation.md","Prosedur Pengajuan Pembatalan Layanan (Cancellation)",{"type":8,"value":9,"toc":250},"minimark",[10,19,24,31,139,143,146,187,191],[11,12,13,14,18],"p",{},"Pembatalan layanan harus diajukan secara resmi agar sistem dapat menghentikan penagihan otomatis (",[15,16,17],"em",{},"invoicing",") untuk periode berikutnya.",[20,21,23],"h3",{"id":22},"i-langkah-langkah-pengajuan-pembatalan","I. Langkah-Langkah Pengajuan Pembatalan",[11,25,26,27,30],{},"Proses pembatalan layanan dilakukan secara mandiri melalui ",[15,28,29],{},"Client Area"," Anda, mengikuti prosedur berikut:",[32,33,34,45,55,61,70,130],"ol",{},[35,36,37,41,42,44],"li",{},[38,39,40],"strong",{},"Login ke Client Area:"," Masuk ke akun ",[15,43,29],{}," Anda.",[35,46,47,50,51,54],{},[38,48,49],{},"Akses Layanan:"," Navigasikan ke menu ",[38,52,53],{},"Layanan (Services)",".",[35,56,57,60],{},[38,58,59],{},"Pilih Layanan:"," Pilih layanan spesifik yang ingin Anda batalkan (Contoh: Paket Hosting Basic).",[35,62,63,66,67,54],{},[38,64,65],{},"Ajukan Pembatalan:"," Di halaman detail layanan, cari dan klik opsi ",[38,68,69],{},"Opsi Pembatalan (Cancel Options)",[35,71,72,75,76,113],{},[38,73,74],{},"Isi Formulir Pembatalan:"," Anda akan diminta mengisi formulir singkat yang mencakup:",[77,78,79,85],"ul",{},[35,80,81,84],{},[38,82,83],{},"Alasan Pembatalan:"," Mohon berikan alasan yang jelas dan jujur (Contoh: \"Pindah penyedia,\" \"Tidak dibutuhkan lagi,\" atau \"Masalah Teknis\").",[35,86,87,90,91,102,103,54],{},[38,88,89],{},"Tipe Pembatalan:"," Pilih apakah pembatalan akan dilakukan ",[38,92,93,94,101],{},"Segera (",[15,95,96],{},[38,97,98],{},[38,99,100],{},"Immediately",")"," atau ",[38,104,105,106,101],{},"Pada Tanggal Akhir Layanan(",[15,107,108],{},[38,109,110],{},[38,111,112],{},"At End of Term",[114,115,116],"blockquote",{},[11,117,118,121,122,125,126,129],{},[38,119,120],{},"Penting:"," Jika Anda memilih ",[38,123,124],{},"Segera",", layanan akan dihentikan saat itu juga. Jika Anda memilih ",[38,127,128],{},"Pada Tanggal Akhir Layanan",", layanan akan tetap aktif hingga tanggal jatuh tempo berikutnya.",[35,131,132,135,136,54],{},[38,133,134],{},"Konfirmasi:"," Klik tombol ",[38,137,138],{},"Simpan (Save)",[20,140,142],{"id":141},"ii-validasi-dan-konfirmasi-pembatalan","II. Validasi dan Konfirmasi Pembatalan",[11,144,145],{},"Setelah permintaan pembatalan diajukan:",[32,147,148,167,177],{},[35,149,150,153,154,156,157,54],{},[38,151,152],{},"Status Layanan:"," Status layanan di ",[15,155,29],{}," Anda akan berubah menjadi ",[38,158,159,160,101],{},"Menunggu Pembatalan (",[15,161,162],{},[38,163,164],{},[38,165,166],{},"Pending Cancellation",[35,168,169,172,173,176],{},[38,170,171],{},"Verifikasi:"," Permintaan Anda akan ditinjau oleh tim kami. Jika ada masalah yang bisa diatasi, tim ",[15,174,175],{},"Support"," mungkin akan menghubungi Anda untuk konfirmasi terakhir.",[35,178,179,182,183,186],{},[38,180,181],{},"Finalisasi:"," Pembatalan akan diproses sesuai dengan tipe pembatalan yang Anda pilih pada langkah 5. Anda akan menerima notifikasi ",[15,184,185],{},"email"," sebagai konfirmasi akhir bahwa layanan telah dibatalkan atau dihentikan.",[20,188,190],{"id":189},"iii-catatan-penting-mengenai-pembatalan","III. Catatan Penting Mengenai Pembatalan",[77,192,193,203,222],{},[35,194,195,198,199,202],{},[38,196,197],{},"Faktur:"," Permintaan pembatalan harus diajukan ",[38,200,201],{},"sebelum"," faktur perpanjangan berikutnya dibuat. Jika faktur sudah terbit, mohon segera ajukan tiket agar faktur tersebut dibatalkan.",[35,204,205,210,211,214,215,218,219,221],{},[15,206,207],{},[38,208,209],{},"Refund",": Pembatalan layanan ",[38,212,213],{},"tidak secara otomatis"," memicu proses ",[15,216,217],{},"refund",". Jika layanan Anda masih dalam periode garansi, Anda harus mengajukan permohonan ",[15,220,217],{}," secara terpisah sesuai prosedur kami.",[35,223,224,227,228,238,239,242,243,245,246,249],{},[38,225,226],{},"Data:"," Pastikan Anda telah ",[38,229,230,231,101],{},"membuat salinan cadangan (",[15,232,233],{},[38,234,235],{},[38,236,237],{},"backup"," dari semua data ",[15,240,241],{},"website"," Anda sebelum memilih pembatalan ",[38,244,124],{},", karena data akan dihapus permanen dari ",[15,247,248],{},"server"," kami setelah layanan dihentikan.",{"title":251,"searchDepth":252,"depth":252,"links":253},"",2,[254,256,257],{"id":22,"depth":255,"text":23},3,{"id":141,"depth":255,"text":142},{"id":189,"depth":255,"text":190},"2025-11-02","Pembatalan layanan harus diajukan secara resmi agar sistem dapat menghentikan penagihan otomatis (invoicing) untuk periode berikutnya.I. 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